Browsers supported

Investor Online is optimised and fully supported for Microsoft Edge but can also be accessed using Google Chrome, Safari, Firefox, Netscape and Opera.

Internet Explorer (IE) has not been supported on Investor Online since 20 February 2022.

Browser security 256-bit encryption

When you logon to Investor Online, you are entering a secure environment. This means that any information you view or enter online is protected from unauthorised access by a method called encryption. For more information about encryption, see below.

Investor Online employs the latest in browser security. We have registered a trusted Certificate Authority (CA) issued security certificate that provides you with a secure 256-bit Transport Layer Security (TLS) encrypted connection. It encrypts all data transferred to and from your browser so you can be sure your Account Number, PIN and all your online Account information remains confidential and is protected from unauthorised people.

Personal Identification Number (PIN)

To gain access to Investor Online, you are required to enter both your PIN and Account Number. To maximise security, an encrypted system is used to generate your PIN. Your PIN is sent to you separately to your Account Number.

How do I change my PIN?

From Account > Manage my account click Change PIN
Enter your current PIN
Enter your new PIN (minimum of 4 and maximum of 10 numbers, letters cannot be used)
Re-enter your new PIN
Click Submit

What if I have forgotten my PIN?

If you've lost or forgotten your PIN, you can request a new one either by:

clicking the 'Forgotten PIN' link on the Investor Online login screen. To use this option, you will need to answer a few verification questions and ensure we already hold your email address on our system; or
contacting the Investor Services team by phone on 1800 998 185 (toll free) or by email at client.support@asgard.com.au

How we use cookies?

Investor Online uses cookies on its website to provide you with a better experience and so we can tailor content for you.

What are cookies?
A cookie is a small text file that is downloaded onto ‘terminal equipment’ (eg. a computer, tablet or smartphone) when you access a website or app. Cookies record information about your visit to our website, allowing us to remember you the next time you visit and provide a more meaningful experience. Cookies are also used for profiling activities to measure and enhance the effectiveness of our marketing and in order to improve our services to you. We also use cookies to secure and verify your use of Online Banking.

How is your information being collected via cookies?
We use cookies to collect personal information directly from you when you interact with us through our public and secured websites, mobile or tablet applications.

We use cookies for the purposes outlined in the table below:

Purpose of cookie	Description	Our grounds for using this type of cookie
Security	Cookies can help secure a user’s experience by simplifying login, maintaining session integrity or validate content entered into form fields. We do this to: Comply with our legal obligations outside the EU Effectively manage our business risks Verify online banking customers and carry out other essential security checks to offer you a secure and reliable online banking service	To comply with EU law Our legitimate interests
Personalise and improve your customer experience	Cookies can be used to remember user preferences or understand traffic to webpages. We do this to: Help us to remember you the next time you visit our website Help us identify products and services that may be of interest and value to you Tailor digital content to your likely interest Improve the pages or sites visited by making them faster or more efficient.	Our legitimate interests
Measurement and analysis	Cookies can be used to collect data about users browsing or location. This data is stored and analysed by us. We do this to: Effectively manage our business risks Measure effectiveness of our marketing, including via third parties, in order to improve our services to you	Our legitimate interests
Marketing	Cookies can be used to launch segment targeted marketing campaigns, promote new services or websites. We do this to: Determine which products or services may be of interest and value to you and to tell you about them Advise you of new services or website / app features.	Our legitimate interests
Communication	Cookies can be used to send segment or targeted messages to you. We do this to: Comply with our legal obligations outside the EU Effectively manage our business risks Send relevant messages to you	To comply with EU law Our legitimate interests

To find out more about how we treat your personal data and what your rights are in relation to that data, please read our Asgard Privacy Policy and our EU Data Protection Policy.

How to manage or delete cookies
You can choose to change your browser’s cookie settings via your browser privacy settings, including blocking the use of cookies. However, if you choose to delete or block cookies, your experience on Investor Online may be limited.

See instructions to manage your preferences for web browsers listed below:

Google Chrome:
Open your Chrome browser > go to Customise and Control Google Chrome > Settings > Main Menu > Advanced > Privacy and Security > Content Settings > Cookies. Then you can choose your settings. For more instructions visit how to adjust cookie settings on mobile devices.

Safari:
Go to Settings > Safari > Preferences > Privacy. Then you can choose your settings. For more information, including on mobile visit how to adjust cookie settings on Apple devices.

Microsoft Edge:
Open the browser > select Tools > Internet Options > Privacy > Advanced. Then you can choose your settings. For more information visit Microsoft Support.

Mozilla Firefox:
Open Firefox > select Tools > Options > Privacy >Cookies. You can then choose your settings. For more information visit Mozilla support.